As business men and women at times we find ourselves in this dilemma of customers not coming back? The fact that you sell quality products or you render quality service is undeniable, but you just can’t seem to make your clients stay loyal to you. It’s difficult to get them coming back. Here are simple secret solutions to keep customers coming back
Worldwide, its has been established that the underlying secret to the continuous survival and profit making of a business do not lie in new customers and first sales but instead on repeat sales and customers coming back. Most times, first sales are more of gifts than the real thing. repeat sales is what brings the profit. It is then important you learn the secret of bringing customers back and having repeat sales.
The secret of bringing customers back lies in follow up and constant reminders. It is as simple as that. That is what many successful businesses today thrives on, Telecom companies are good at this. They keep reminding you of the latest promo, draws, new services that can make you save cost. Another good example is Online malls, just buy one thing from them and they will keep reminding you of their products and services. Such messages are targeted to make you see reasons to come back.
The easiest and cheapest way and effective follow up system on your clients if you are to get them to call back is bulk SMS. A message of thanking them for their patronage, acknowledgement of the products just bought or the services just rendered is a good way to start. Then hidden inside the message is a reason for them to call back.
Also remember its important to collect and keep their phone number, so that you can use it any time any day
Whenever you run promos and give discounts, you can use bulk sms to keep reminding your customer and giving them reasons to come back. Remember though, that while this works very well, it is the quality of your product and/or services that speak the loudest, so make sure you are giving the best.
Don’t just read and go away, implement it today and see how it will help you bring back your old clients and you make more sales